Who we are:

We are Sitrus*, and our website address is https://sitrus.net

What personal data we collect, and why:

Contact form:

If you contact us via the contact form on our website, we collect the data you have entered in the form, and use this to respond to you. We also collect your IP address and browser user agent information to help with spam detection, but this data is not used for any other purpose. Contact form data are stored for as long as they remain relevant ie. until the matter is dealt with, or until deleted or archived in line with our standard practices.

Website surveys:

If you participate in any survey or similar communication carried out on our website, we collect the data you have entered in the questionnaire. You are under no obligation to take part in the survey, or to submit any particular information as part of it, as this is entirely optional. No personally identifiable information is collected, unless you choose to submit such information voluntarily (eg. by including your name and contact details as part of your response). Survey data are stored in our system for up to three months.


When you visit our website, the site may place one or more cookies on your system, unless you have chosen to block cookies. The cookies we use are necessary for the normal functioning of the website, as well as to ensure a convenient visitor experience.

We also use Google Analytics and/or other analytical cookies to better understand visitor traffic to our website, and for this purpose Google may place one or more cookies on your system.

Some cookies are valid for up to two years, others are session cookies which expire automatically when you leave our website.

We do not track your wider web usage outside our website.

Regarding third party websites:

Some content on our website may point to other websites, and these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. External links are provided for your convenience only, and we can not be held responsible for the operation or policies of third party websites to which we link.

What rights you have over your data:

If you have a registered user account on this website, or have provided us with any data which can be reliably identified as originating from you, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. (This does not include any data we are obliged to keep for administrative, legal, or security purposes.) Before we can fulfil such requests, we are required to ascertain your right to access the data in question.

Who we share your data with:

We do not share your data with third parties, other than as required for the operation of our website and other online services, or unless requested by you (eg. if you wish us to pass on your enquiry to our representative in your market).

We will not sell your data or otherwise release it to third parties for commercial gain or exploitation. We also do not purchase data related to our website visitors from third parties.

Where we send and store your data:

We host our website and other online services primarily in Australia, Singapore, the European Union, the United Kingdom and/or the USA. The data we collect, including cookie data, is only sent to countries considered ‘adequate’ under current data protection rules.


Please see separate policy page.

*'Sitrus' refers to Sitrus Transformations Pty Ltd and/or Sitrus Ltd and/or other Sitrus group companies

Nothing in this policy is intended to affect your statutory rights in the jurisdictions in which we operate.

Last reviewed: 7 November 2023

Original: 17 May 2021