We are experts in transformation and change.
Unique, comprehensive change management programmes that transform customer service and sales in Hospitality, Travel, Retail, Healthcare and other service sectors.
We transform organisations.
Ready to be transformed?
We don’t just conduct research; or run training programmes; or evaluate customer service; or facilitate business improvements.
We have a comprehensive, proven system to manage and embed transformation and change.
Your business doesn’t need to suffer
Decrease customer service complaints by 50%
Service industries the world over suffer from the same ubiquitous and persistent core problems - bad customer service and sub-optimal sales. Sitrus is the pioneer of the "Zest Test" - stress test your business.
Our track record speaks for itself
Increase sales by 15%
Our programmes have shown an average sales increase of circa 15% in the global hospitality and retail settings where we’ve worked. Not by aggressive sales tactics. Not by raising prices. — By focusing service providers’ attention on understanding and meeting their customers’ needs.
We believe every customer has the right to expect excellent service at all times.
We transform your customer service and sales performance
We’re focused on the Hospitality, Retail and Healthcare industries
We have a comprehensive, proven system to manage and embed transformation and change
We have a unique and copyrighted portfolio of transformation and change programmes
We deliver our programmes via a suite of digital tools and content
We provide live, real-time management insight into your transformation and change programme
We deliver significant, lasting results
Don’t be another statistic
Transform your customer performance
Sitrus focuses on Hospitality, Travel, Retail and Healthcare
Our portfolio of transformation and change programmes has been successfully implemented with blue chip clients in Europe, Middle East, Asia and North America for the past 25+ years.
What Sitrus does
Our 5-Step transformation and change programme
The Sitrus Transformation™ methodology has evolved to comprise five distinct but highly joined-up stages that every change programme must include to be successful.
What Sitrus provides
The Sitrus Portfolio of transformation and change toolkits
Utilising a unique and copyrighted portfolio of tried and tested transformation and change management programmes that enable: Change Insight, Change Facilitation, Change implementation, Change Evaluation, and Change Institutionalisation.