View Point
Nov 19, 2020
It ain't attitude! An Introduction by Paul J. Quinn
Why 99% of people think attitude is the cure to bad service, and why this is …
View Point
Nov 19, 2020
Excellent Service In Extraordinary Times
The impact of COVID-19 and the fundamental concept of customer service and sa…
View Point
Nov 19, 2020
The Universal Problem in the Service Industry
A series of podcasts about the history, legacy, relevance, and uniqueness of…