Change Programmes
Jul 07, 2024
Introduction to Service the Art Podcast 3 - Customer Journey Mapping
Founder of Sitrus Transformations, Paul Quinn, looks at the customer experien…
Change Programmes
Apr 21, 2023
Introduction to Service the Art Podcast 2
Founder of Sitrus Transformations, Paul Quinn, looks at real examples of bad …
Change Programmes
Jan 20, 2023
Introduction to Service the Art Podcast 1
Founder of Sitrus Transformations, Paul Quinn, looks at real examples of bad …
Change Programmes
May 03, 2021
Why Change and Transformation Programmes Fail - Part 1. Emotion
Emotion (Kubler Ross) – companies do not pay heed to the fac…
Change Programmes
May 03, 2021
Why Change and Transformation Programmes Fail - Part 2. Planning
Planning (Kotter) – personally, I don’t think anyone helps p…
Change Programmes
May 03, 2021
Why Change and Transformation Programmes Fail - Part 4. Cultural Awareness
Culture (Hofstede) – the more global we have become, the mor…