FAQs

We use PayPal to process our payments; therefore, you can use whatever payment methods PayPal accepts in your country (usually any major credit or debit card). You do not need to have a PayPal account, but if you have one, you can also use funds already in your account.

The course and related materials are available in English.

You can get Continuing Professional Development (CPD) points for this course. The number of points depends on your employer’s CPD policy. We recommend eight CPD points.

Yes, you get a digital certificate.

The course will run on all standard Android or iOS devices, both smartphones and tablets, although very small screen size/resolution may make it more difficult to complete some of the activities.

You can use any computer or smartphone/tablet, with any main browser.

If you are having trouble with the course, please try zooming in or out on your device. If this does not resolve the problem, please contact us.

You will receive an implementation guide as part of the course.

Due to the cinematic delivery of the course, including video content, you need either broadband or fast (4G or faster) data connection.

Yes, if you have an individual subscription, you need to complete the course within one month of registration. If you have an SME subscription, you and your team need to complete the course within two months.

Yes, you can switch between devices during the course, as long as you know your login details.

Yes, you have to complete the course within one month of registration if an individual subscription and two months if part of an SME subscription.

Patient Service the Art, a course specifically focused on patient service in the Healthcare Industry. We are also working on developing a cinematic interactive version of Selling the Art – historically our most popular training programme, as well as a course on Managing Transformation and Change. If you’d like to be notified when they are available, please email [email protected]

Yes, there is a Purchase Order (P.O.) option as one of the payment methods. We'll send a PayPal invoice and/or bank transfer details.

PayPal issues a transaction receipt.

You can send questions or report any problems to us and we will advise.