Maximise Your Profits by Delivering Excellent Customer Service
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Service the Art™ and Zest Test™ Business Offer
Zest Test™ - annual subscription
- USD $1188.00/business unit* (equivalent to USD $99/month)
Service - the Art™
- Individual users: USD $125.00
- Outlets with 10-20 staff - $2000.00
- Outlet’s with 21-50 staff - $4500.00
- Outlets with 51+ staff - please contact us for a quote based on staff numbers @ [email protected]
* Business unit to be defined in conversation with Sitrus.
Introducing Service the Art™
A brief introduction to the course
The Six Key Learnings
from Service the Art™
Service the Art™ Program Features
Introducing Service the Art™
Overcome the challenges of delivering excellent customer service by understanding:
- The symptoms of bad service
- The cost of bad service – reputational and commercial
- The cure to bad service – attitude v behaviour
- What’s in it for you?
- Customer expectations at every service touchpoint
- Excellent service behaviour and processes
- The Six Golden Rules
Transform your customer service with this course.
What's included in Service the Art™
- Two-hour online interactive and cinematic training programme: via mobile, tablet, or computer - take part whenever and wherever it suits you.
- Two-month subscription, giving you plenty of time to get everyone through the training, especially new seasonal staff that are yet to join.
- Post-training implementation tools: guides, podcasts, webinars – helping you transfer the new skills and knowledge into your outlet.
- Post-training support – a one-on-one session with the programme’s creator – remote or at your outlet, to help implement and troubleshoot any issues.
- Completion certificate for every participant.Two-month subscription, giving you plenty of time to get everyone through the training, especially new seasonal staff that are yet to join.
Introducing the Zest Test™
The Zest Test™ User Guide
Transform Your Customer Service Performance
Service the Art has been successfully implemented with blue chip clients in Europe, the Middle East, Asia and North America for the past 25+ years. Join the likes of:
