Introducing Service the Art™

Overcome the challenges of delivering excellent customer service by understanding:

• The symptoms of bad service
• The cost of bad service – reputational and commercial
• The cure to bad service – attitude v behaviour
• What’s in it for you?
• Customer expectations at every service touchpoint
• Excellent service behaviour and processes
• The Six Golden Rules

Transform your customer service with this course. 

What's included in Service the Art™

• Two-hour online interactive and cinematic training programme: via mobile, tablet, or computer - take part whenever and wherever it suits you.
• Two-month subscription, giving you plenty of time to get everyone through the training, especially new seasonal staff that are yet to join.
• Post-training implementation tools: guides, podcasts, webinars – helping you transfer the new skills and knowledge into your outlet.
• Post-training support – a one-on-one session with the programme’s creator – remote or at your outlet, to help implement and troubleshoot any issues.
• Completion certificate for every participant.Two-month subscription, giving you plenty of time to get everyone through the training, especially new seasonal staff that are yet to join.